HOME BANKING USERS
When you do a transfer from now on you will get an automated email confirming the transaction. Please see the following for examples.
Sample: transfer from Draft account (Checking) to a Loan:
Recently a transfer for $80.00 from account DFx to account LNx was completed.
Please do not reply to this message via e-mail. This address is automated, unattended, and cannot help with questions or requests. If you feel this posting was in error, please contact the credit union at kris@centurionfcu.com
Sample: transfer from Share (savings) to your Christmas club account:
Recently a transfer for $10.00 from account SHx to account CLx was completed.
Please do not reply to this message via e-mail. This address is automated, unattended, and cannot help with questions or requests. If you feel this posting was in error, please contact the credit union at kris@centurionfcu.com
Don’t fall victim to Secret Shopper programs!
A longtime member came in to conduct what he thought was a normal transaction. It turns out, it was far from that. He had been communicating with fraudsters in order to enroll in a “Secret Shopper Program”. He was so excited to be chosen. His instructions were very clear. Cash the money orders sent to him, keep a portion for his time and effort, andWestern Unionthe remainder back to the business.
Unfortunately the money orders he cashed were fraudulent. A quick thinking Centurion manager contacted the member to review the transaction. The manager explained how the scam works and the member became extremely worried. Luckily the funds had not been picked up on the receiving end. The member was able to pick up his money with only a minimal loss.
This is not the usual outcome! You will lose the money you send, and you will be responsible for cashing the checks/money orders against your account.
Here are some tips to help keep you safe:
Fake cashiers check and money order scams come in many forms. Generally,
- Do not depend on the funds from a cashier’s check from a source you do not know.
- There is usually no legitimate reason for someone who is giving you money to ask for money to be wired back or wired to a third party. Don’t do it.
- Do not rely on the fact that the check/money order was accepted for deposit by their financial institution as evidence of the check/money order’s authenticity. It can take up to a week or much longer for a financial institution to determine whether a check is good, especially if the check is from an institution located outside theUnited States.
- Consumers are responsible for the deposited fake check/money orders, even if it was a cashier’s check. When the check/money order bounces, the bank deducts from the consumer’s account the amount that was credited with the fake check–often with charges added. The bank/credit union will not take the loss.
***Please see the following Link for additional details on ways to recognize and avoid Secret Shopper Scams***
http://www.consumerfraudreporting.org/secretshopperscams.php
Monday October 3rd 2011, we’ll be making a change to HomeBanking. We’ll be introducing a new screen during login to ask the member to fill in their email address if they haven’t already. This screen will come up after extended security before the credit union message.
The screen will look like this:
This email address will be used for E-Statement notifications, member self unlock feature, and future member communication needs.
Let me take a moment to clarify a few things. With the recent E-Statement changes we purposely removed the email prompt during the enrollment process for a couple reasons. First, the email address entered on that screen was bound for E-Statements and wasn’t really accessible in different areas of HomeBanking. Second, because of that we saw the confusion there would be if we had that screen with a section like the Settings page: the member would wonder why I have to fill this out again. So we removed the old E-Statement enrollment prompt and reworked things behind the scenes to work off of the Settings page.
We’ve also added a checkbox on the email prompt screen during login to allow a member to not enter an email address.
If you opt out if this or if you don’t participate with a legitimate email, then the following will be affected:
-Member self unlock feature
-E-Statement notifications
-Future items from HomeBanking where the email address will be needed.
Keep in mind that CMS won’t sell or solicit their email address, and it’s stored in an encrypted format too.
Have a great day everyone!
Jordan,
CMS
Have you been locked out of your online account? Just put your email in the settings tab on the home banking page and you will be able to access your account again! If you have any questions just call any branch and ask a teller how to do it.
For anyone that can’t get back on with home banking, if you email kris@centurionfcu.com and tell him your account number he will unlock you and email you back a password. If you only need to be unlocked please specify for an even quicker response. Members who give Kris a wrong account number to unlock will have their inquiries turned over to the Supervisory Chair for security purposes.
You will now be able to reset your own passwords for online banking! When you click on the home banking link, you will see on the bottom of the page under your login information a new link that says click here to reset your password. This link will take you to a form where you can send yourself a temporary password and reset the account if you get locked out. Just put in your email address in the settings section on the home banking page.
